ACK44's Privacy Policy
Your Data Is Safe With Us

Welcome to ACK44. This Privacy Policy explains what information we collect about you when you use the ACK44 platform, how we use that information, and how we keep it secure.

ACK44 is a trusted online Sports Betting and gaming platform for users in Bangladesh. We believe your personal data belongs to you — we are simply its custodians. That's why we are always transparent about exactly how we use your information.

This Privacy Policy applies to the ACK44 website, mobile app, and all related services. By using ACK44, you agree to the terms of this Privacy Policy.

This policy was last updated in January 2026. We will inform you in advance of any future changes.

ACK44 only collects information that is strictly necessary to provide our services. It is not our policy to request data beyond what is needed.

Information Collected Directly from You:

• Full name and date of birth — for identity verification.
• Mobile number and email address — for communication and account security.
• National ID (NID) or passport details — for KYC verification.
• Mobile banking number (bKash/Nagad/Rocket) — for processing transactions.
• District/division of residence — to ensure regional service coverage.

Automatically Collected Information:

• IP address and device information — used for security and fraud prevention.
• Browser type and operating system — used to improve your platform experience.
• Session time and page visit data — used to improve our service quality.
• Betting history and transaction records — used for account management.
• Cookie and local storage data — used to customize your user experience.

ACK44 uses your information solely for the purposes listed below. It will not be used for anything beyond that.

• Account Management: To create, manage, and secure your account.
• Transaction Processing: To accurately process deposit and withdrawal requests.
• Age & Identity Verification: To verify that users are 18+ and to meet our legal compliance requirements.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized account access.
• Customer Support: To properly address your complaints and inquiries.
• Personalized Experience: To provide personalized offers and recommendations based on your preferences.
• Legal Obligations: To comply with government directives and regulatory authority requirements.
• Responsible Gaming: To detect excessive betting patterns and provide timely assistance.

ACK44 uses industry-leading security measures to keep your data safe. Our data protection practices are detailed below.

• 256-Bit SSL Encryption: All data transmissions are fully encrypted.
• Secure Servers: Our servers undergo regular security audits.
• Two-Factor Authentication (2FA): OTP protection for account login.
• Restricted Access: Only authorized personnel can view your information.
• Regular Backups: To bring the risk of data loss as close to zero as possible.
• Firewall Protection: To protect our systems from external threats.

Data Retention Period:

Your data is retained for the duration your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations. After that period, all data is permanently deleted.

ACK44 does not sell your personal data to third parties. However, limited data may be shared in specific circumstances where it is necessary to deliver our services.

When Your Information May Be Shared:

• Payment Processor: To process transactions with bKash, Nagad, and Rocket. Only transaction-related data is shared.
• KYC Service Provider: For identity verification purposes. These partners are held to the same privacy standards as we are.
• Government Authorities: Where required by law or by a court order.
• Financial Crime Investigation Authority: During investigations into money laundering or fraud allegations.

All third-party partners we work with are contractually bound to uphold privacy standards equivalent to ours. They are not permitted to use your data for any other purpose.

ACK44 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: To keep your login session active and maintain security. Without these, the site will not function properly.
• Performance Cookies: To understand how many visitors each page receives. All data is completely anonymous.
• Functionality Cookies: To remember your language, theme, and preferences.
• Analytics Cookies: To analyze which sections of the site are used most frequently.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to not function properly.

As an ACK44 user, you have specific rights over your own data. You are completely free to exercise these rights at any time.

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain cases, you may request that your personal data be deleted.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Opt Out of Marketing: You may request to opt out of promotional communications at any time.
• Right to Data Portability: You may request your data in a standard, portable format.

Please note that due to legal obligations, we are required to retain certain data for a specified period. In such cases, complete deletion may not always be possible.

ACK44 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a minor is found to have created an account on ACK44, that account will be immediately closed and all collected data will be permanently deleted.

ACK44 may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

What we do when changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified via SMS or email to your registered mobile number.
• A notification may be shown the first time you log in after an update.
• If you do not object within 30 days of a change, you will be considered to have accepted the new policy.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to respond.

• Email: support@ack44.bet
• Live Chat: Click the live chat button in the bottom-right corner of the ACK44 website.
• Response Time: Within a maximum of 72 hours.
• Office Hours: 7 days a week, from 9:00 AM to 11:00 PM.